(Last Updated: December 6, 2012)
Since Whoischadnilsson.com is offering non – tangible goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item on any of our sites. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or charge back.
However, we realize that exceptional circumstances can take place with regard to the character of the various products and services the we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUNDS ON THE FOLLOWING REASONS:
* Non-Delivery Of The Product: due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our billing department in writing withing 7 days from the order placing date. Otherwise the product will be considered received and downloaded.
* Download And Unzipping Issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our technical support department. If you do not properly contact us during this, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping withing 3 days may result in a refund decline.
*Major Defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our technical support team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct within 72 hours from the date of the initial complaint letter or any other notification provided by a customer the refund will be issued to the customer in full without any compensations or reimbursements what so ever. OR at customers choice, replacement of the product of the same or around the same value can be offered. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.
*Product Not-As-Described: such issues should be reported to our technical support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customers false expectations or wishes are not honored.
*Fraudulent Credit Card Charges Or Fraudulent Claims: all requests to negate charges are investigated by our legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Our technical support team is always eager to assist you and deliver highly professional support in a timely manner. Thanks you for purchasing our products.
Main Company Email: email@example.com
Technical Support Email: firstname.lastname@example.org
Telephone Support Fax: 1-651-330-8032
Please give our support team 24 – 48 hours to get back to you on the problem.
Requests for refunds are accepted at email@example.com within the period 1 week after the order is placed. You should accompany this request with detailed and grounded reasons as to why you applied for a refund. Please make sure your request does not conflict or contradict with any of our legal disclaimers.